Aspen, in association with industry leaders, specializes in the turn-key management of full-service rental senior living communities all providing an enriched lifestyle for residents. Our guiding principles, values, and beliefs are based on the concepts of integrity, dignity and compassion. These principles balance the interests of residents, associates, and business partners. These principals form the basis of senior living facilities operations as a company overall.
Aspen is able to meet all community and corporate management needs by fulfilling specific and tailored requests for services. As a senior housing industry participant, we are enthusiastic about the future of our field and are eager to assist companies in meeting their stated goals and objectives.
Abilities And Capabilities
Aspen is able to meet your needs in the following areas of a company or community operation or multi-site operations:
Operations Management
Managing senior living operations is the foundation of Aspen Senior Living. Aspen, in collaboration with consultants and industry leaders, brings all of the skills and many years of experience of our excellent team to bear on the daily functions of your senior living community.
At Aspen, we continually seek out best-in-class industry practices – methods of operation that have been tried and tested for performance at all levels. Our senior living operations management services provide excellence in every area from resident care to maintenance of your physical plant to food service and everything in between.
Accounting Services
Aspen Senior Living provides a complete package of accounting services for senior living communities. All operational accounting such as resident billing, accounts receivable, payroll, and accounts payable are efficiently monitored. All reports are produced timely and sent to the property owners providing a transparent and complete record of every transaction.
Aspen provides a comprehensive set of financial statements. Our reporting package can be detailed to meet your specifications as part of our full service management services. Aspen provides you with financial records that meet industry standards and support your financing requirements.
Sales & Marketing
Comprehensive marketing and advertising plans are developed specific to each community and are updated quarterly to adjust to market demand. The sales process is continuously monitored using a state of the art software system to track leads, inquiries, tours, move-ins, and every measurable sales statistic. Reports are accessible to the home office as well as regional support associates for ongoing follow-up and training. Trends are analyzed on a weekly, quarterly and annual basis to determine the most effective strategies for each market.
Human Resources
At Aspen we understand that our “product” really is our associates, who care for our elderly residents. We believe that we must first take care of our associates so they can care for our residents, who will then take care of the bottom line.
Aspen can relieve you of the burden of navigating complex personnel laws, regulations, and policies and provide you with a highly competent and caring workforce in a cost efficient manor.
Aspen’s approach to human resources management seeks to develop, train, and inspire associates to go the extra mile, to exceed resident expectations, and to deliver services as if it were their own mother, father, or relative receiving the care. Our culture of taking care of associates results in high satisfaction, high retention and high quality of care for residents.
IT Services
Aspen Senior Living operations management is interlaced with state of the art information technology systems. This ensures that our operational focus remains on those areas of concern including: clear timely and accurate financial reporting, analysis of resident care plans and charges, sales and marketing initiatives, and effective cost control. The systems we utilize allow us to make solid business decisions which have resulted in substantial improvements in overall community profitability through both revenue enhancement and expense control.
Our IT services enable associates to be able to do their jobs as efficiently as possible. IT issues are resolved quickly so our associates can get back to doing what they do best – caring for senior residents.
Licensing
Licensing a senior living community can be a challenging task in the best of situations. Aspen collaborates with its industry consultants who have successfully licensed senior living communities to help navigate and avoid common pitfalls that can produce costly delays.
